Summary of ME

Results-driven IT and business applications specialist with 6+ years of experience in enterprise IT support, SaaS administration, and workflow automation. Proven track record in managing and optimizing 50+ business-critical applications, streamlining onboarding/offboarding processes, and building scalable automations. Adept in tools like Jira, Trello, and Zapier. Passionate about leveraging AI, RPA, and low-code platforms to drive efficiency, improve operational workflows, and support cross-functional IT initiatives.

What I Do

IT Workflow Automation | Jira Administration | SaaS Optimization

I specialize in building efficient IT systems that reduce manual work, improve cross-team coordination, and scale with growing business needs. My work focuses on automating ticketing and approval flows using Jira and Zapier, managing third-party applications across IT teams, and supporting users through clean, compliant processes. Whether it’s integrating tools, enforcing SOX-compliant approvals, or automating onboarding/offboarding, I find the smartest way to get things done.

Key Strengths:

  • Designing scalable automation across IT and business systems

  • Building approval-gated workflows in Jira

  • Integrating SaaS platforms into existing IT ecosystems

  • Bridging the gap between technical teams and non-technical users

Core Tools & Platforms

Automation & Workflow Design

  • Zapier: 100+ multi-step Zaps across teams (e.g., ITCR, DBA, NoOps)

  • Jira: Custom workflows, conditions, transition logic, automation rules

  • Google Workspace: Sheets-based logic, email integration, Drive assets

  • StatusPage: Automated status updates triggered by Jira transitions

SaaS Management & Administration

  • Trello, Airtable: Cross-functional dashboards, task automation

  • Confluence: Documentation hubs, audit logs, internal help sites

  • Bitbucket: Source control management and user provisioning

  • User Access & Security: Provisioning, deprovisioning, SOX audit prep

Technical Support Tools

  • Remote Desktop, Imaging (PC/Mac), Endpoint Security

  • 200+ tickets/month experience, Tier I and II resolution

How I Add Value

🔄 Automated Complex Change Request Systems

  • Built an end-to-end system using Zapier, Google Sheets, and Jira to automate the creation of change request tickets, email confirmations, and StatusPage updates across three departments.

✅ Approval-Gated Workflows

  • Created conditional Jira workflows that enforce Business, Technical, and QA approval before any change request can proceed to deployment, ensuring auditability and compliance.

📈 Optimized SaaS Operations

  • Managed over 50+ third-party applications across departments, improving efficiency and reducing license waste. Administered Atlassian tools, performed SOX audits, and led evaluations of new tools.

🧠 Proactive IT Problem-Solver

  • Maintained a high ticket resolution rate while improving internal documentation and triage processes. Supported onboarding and offboarding for hundreds of users with system-wide impact.