Summary of ME

Results-driven IT and business applications specialist with 6+ years of experience in enterprise IT support, SaaS administration, and workflow automation. Proven track record in managing and optimizing 50+ business-critical applications, streamlining onboarding/offboarding processes, and building scalable automations. Adept in tools like Jira, Trello, and Zapier. Passionate about leveraging AI, RPA, and low-code platforms to drive efficiency, improve operational workflows, and support cross-functional IT initiatives.