This screenshot captures the “Dashboard Update Request” section of a multi-path Zapier automation designed to convert Google Form submissions into Jira issues for QuickSight support requests.

What’s Happening:

• Trigger: A new response is submitted through Google Forms.

• Path Split: Based on the response, Zapier evaluates the request type using conditional logic (Paths).

• Dashboard Update Request Path:

• If the request matches the criteria for a dashboard update, this path is activated.

• A draft email is generated using Gmail to possibly notify or confirm receipt.

• Formatter by Zapier processes or formats the data before it’s passed on.

• The final step is Jira Software Cloud, where a new issue is created in the QuickSight Tracking project.

Issue Configuration (shown on the right panel):

• Project: QuickSight Tracking

• Issue Type: Story

• Start Date: Pulled from the Google Form timestamp

• Fields Auto-Filled:

• Respondent email

• Whether there’s a strict deadline (with deadline date)

• QuickSight username

• Five9 ID

• Description of the issue

This screen demonstrates how user input is intelligently transformed into a structured Jira ticket, streamlining the dashboard request process without manual involvement.