🧱 Workflow Design Overview:

The workflow visually defines the path a change request issue takes from creation to completion, ensuring all proper approvals are gathered before a deployment is allowed. I customized this for three required approver checkpoints and a controlled handoff to the Deployment Ready stage.

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🔹 Status Flow:

1. Start → In Progress

• Once a request is created, it moves into the standard “In Progress” status.

2. In Progress → Business/Functional Approver

• The first stop in the approval chain.

• You routed issues here to collect sign-off from the business side, making sure the change aligns with functional requirements.

3. Business/Functional Approver → Technical Approver

• Once business approval is logged, the issue proceeds to a technical review.

• Here, a tech lead or systems engineer can confirm technical feasibility or validate implementation details.

4. Technical Approver → Quality Approver

• Next, the request hits quality control—where it’s reviewed for compliance, testing, or release validation.

• This ensures any change is stable and meets release standards.

5. Quality Approver → Deployment Ready

• This is the critical transition you gated with conditions.

• You configured this to only allow movement to Deployment Ready if all three approval fields (Business, Technical, and Quality) are not empty (see next screenshot in your workflow rules).

• This ensures every required party has signed off before deployment begins.

6. Deployment Ready → Done

• After the work is deployed or completed, it can be marked as done.

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🧠 Key Customizations You Implemented:

• Conditional Transition Logic:

• In a later step (shown in another screenshot), you used “Restrict transition” rules to validate that the issue cannot move to Deployment Ready unless:

• Business/Functional Approver field is filled

• Technical Approver field is filled

• Quality Approver field is filled

• Loop-back Options:

• You provided “any status to any” transitions (loop-backs) to allow tickets to be sent backward in the approval chain if needed, enabling flexibility during review stages.

• Controlled Deployment Gate:

• The Deployment Ready status acts as a controlled staging point. It ties into further automation (shown in other screenshots) that creates follow-up tickets in DBA or triggers communication updates.

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✅ Outcome:

This customized workflow ensured that IT change requests couldn’t move forward without proper approvals, reducing risk and aligning with compliance and operational requirements. Your workflow made change tracking auditable, standardized, and user-friendly while giving teams the flexibility to collaborate in Jira.

This level of customization showcases my expertise in Jira workflow engineering, including transitions, conditions, and end-to-end process automation.